{"id":2150,"date":"2024-09-18T18:38:34","date_gmt":"2024-09-18T18:38:34","guid":{"rendered":"https:\/\/eramatare-experience.com\/?page_id=2150"},"modified":"2025-12-01T12:02:41","modified_gmt":"2025-12-01T12:02:41","slug":"conditions-de-vente","status":"publish","type":"page","link":"https:\/\/eramatare-experience.com\/en\/conditions-de-vente\/","title":{"rendered":"CONDITIONS OF SALE"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2150\" class=\"elementor elementor-2150\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2697d63 e-flex e-con-boxed e-con e-parent\" data-id=\"2697d63\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f469d4 elementor-widget elementor-widget-heading\" data-id=\"2f469d4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CONDITIONS OF SALE<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9ffc838 e-flex e-con-boxed e-con e-parent\" data-id=\"9ffc838\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4636937 elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"4636937\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Acceptance of the general terms and conditions of sale creates a legal agreement and applies to all<br \/>orders for travel services concluded between the customer and Eramatare Experience<br \/>LTD , Tanzanian travel agency, based in Arusha, certified and registered under the<br \/>license No. <strong>154835881<\/strong><\/p><p>Eramatare Experience reserves the right to modify them at any time. The conditions thus<br \/>will apply to all orders placed after the date of the modification.<br \/>including any additional orders.<\/p><p><strong>SUBJECT<\/strong><br \/>Eramatare Experience offers travel services as presented on the website<br \/>internet: <span style=\"text-decoration: underline;\"><span style=\"color: #3366ff; text-decoration: underline;\"><strong>www.eramatareexperience.com<\/strong><\/span><\/span> and on its professional facebook page,<br \/>instagram.<br \/>The booking of a trip by the customer implies full acceptance of the following conditions.<br \/>These General Terms and Conditions of Sale (GTCS) can be viewed on the company's website:<br \/>www.eramatareexperience.com, unless special conditions have been agreed in writing between the<br \/>compagnie and the customer. These general terms and conditions of sale form a document<br \/>indivisible with the sales contract, which the customer undertakes to complete and sign.<\/p><p><strong>CHOOSING AND CUSTOMIZING YOUR TRIP<\/strong><br \/>All requests for information, program customization and service quotes<br \/>travel arrangements can be made by telephone, email or via the CONTACT section of the<br \/>company www.eramatareexperience.com.<br \/>Eramatare Experience and its dedicated team will be happy to advise and assist you.<br \/>personalize your travel program.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9e7c89 elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"c9e7c89\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong><em>RESERVATION<\/em><\/strong><\/p><p><em>Once you are happy with your program, fare and travel dates, the application<\/em><br \/><em>to book a travel service by email or via the CONTACT section of the website.<\/em><br \/><em>company website https:\/\/eramatare-experience.com by responding to the program<\/em><br \/><em>and indicating that you wish to make a reservation. This reservation request can be made at any<\/em><br \/><em>subject to company and accommodation availability. To be continued,<\/em><br \/><em>the Eramatare Experience team will contact all lodges to verify that the lodges<\/em><br \/><em>are always available between the time the quotation is sent and the time<\/em><br \/><em>where the customer wishes to book. If a lodge has been completed, Eramatare<\/em><br \/><em>Experience will suggest alternative lodges for you to check out. After returning from<\/em><br \/><em>all lodges and acceptance of potential alternatives, an invoice will be sent by<\/em><br \/><em>including the trip summary, the composition of the trip, and the number of guests.<\/em><br \/><em>the total price, the deposit to be paid, and the amount of the final balance. Lodges are<\/em><br \/><em>blocked until the deposit is received, for a limited period. However, if the deposit<\/em><br \/><em>and the lodges have been unlocked, Eramatare Experience will not<\/em><br \/><em>no longer guarantees their availability. Alternatives may be sent and the price may vary.<\/em><br \/><em>a bit different.<\/em><\/p><p><strong><em>Any reservation made by the customer is subject:<\/em><\/strong><br \/><em>\u25cf <a href=\"https:\/\/eramatare-experience.com\/wp-content\/uploads\/2025\/05\/Contrat-Eramatare.pdf\">d&rsquo;un contrat de vente sign\u00e9 par les deux parties.<\/a><\/em><br \/><em>\u25cf acceptance of these general terms and conditions of sale.<\/em><\/p><p><em>The customer undertakes to return the duly completed and signed contract by e-mail.<\/em><\/p><p><strong><em>DEPOSIT AND FINAL PAYMENT<\/em><\/strong><br \/>Un acompte de 30% du voyage \u00e0 r\u00e9server sera demand\u00e9 et encaiss\u00e9 pour les h\u00e9bergements en lodges.<br \/>A deposit of 20% of the trip to be booked will be requested and cashed for camping or homestay accommodation.<\/p><p>Le contrat et la r\u00e9servation du voyage seront effectifs d\u00e8s la r\u00e9ception de l\u2019acompte envoy\u00e9 par:<\/p><p>\u25cf Virement bancaire ou Carte bancaire.<\/p><p><strong>For the balance of the trip:<\/strong> il peut \u00eatre r\u00e9gler de la fa\u00e7on suivante:<\/p><ul><li>Par virement bancaire au plus tard 1 mois avant votre arriv\u00e9e. ( frais de virement internationaux \u00e0 la charge du client )<\/li><li>Par carte bancaire ( \u00a03.5% de frais li\u00e9 au syst\u00e8me de paiement \u00e0 la charge du client )\u00a0<\/li><li>Sur place \u00e0 votre arriv\u00e9e en esp\u00e8ces contre une facture acquitt\u00e9e<\/li><\/ul><p>\u00a0<\/p><p><span style=\"color: #ff0000;\"><strong>Any bank charges related to exchange rates or bank charges are at your expense.<\/strong> <strong>The exact total amount of the invoice must be paid. The trip will only start on receipt of the<\/strong> <strong>total balance of all accounts.<\/strong><\/span><\/p><p><strong><br \/><\/strong><br \/><strong>ERAMATARE EXPERIENCE BANK DETAILS<br \/><\/strong><\/p><p><strong>Dollar account:<\/strong><br \/>Bank details Eramatare Experience:<br \/>Bank name: Exim bank<br \/>BIC \/ SWIFT- Code EXTNTZTZ<br \/>Account number: 0030035615<br \/>Company name: Eramatare Experience Limited<\/p><p><strong>Euro account:<\/strong><br \/>Bank details Eramatare Experience:<br \/>Bank name: Exim bank<br \/>BIC \/ SWIFT- Code EXTNTZTZ<br \/>Num\u00e9ro de compte: 0030038329<br \/>Company name: Eramatare Experience Limited<\/p><p><strong>Adresse de Eramatare Experience:<\/strong> Ilboru , Arusha, Tanzania<\/p><p><strong>Adresse de la banque:<\/strong> Subzal buildings,\u00a0Goliondoi Road, Arusha Tanzania<\/p><p>Lien de paiement par carte bancaire: <a href=\"https:\/\/payments.pesapal.com\/eramatare-experience\" target=\"_blank\" rel=\"noopener\">https:\/\/payments.pesapal.com\/eramatare-experience<\/a><\/p><p style=\"text-align: center;\">\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ba1119 elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"6ba1119\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><em>An acknowledgement of receipt of this deposit will be sent by email upon receipt of this deposit.<\/em><br \/><em>within a few days.<\/em><br \/><em>If the reservation is made within 30 days before the start of the trip, proof of bank transfer is required.<\/em><br \/><em>will be required.<\/em><br \/><em>If this deposit is not paid within 8 days of booking, the booking will be cancelled.<\/em><br \/><em>cancelled altogether.<\/em><\/p><p><strong><em>Bank charges are at the customer's expense and the exact amount of the invoice must be paid by the customer.<\/em><\/strong><br \/><strong><em>to the Eramatare Experience account. If the amount received is less than the<\/em><\/strong><br \/><strong><em>amount of the invoice, the customer undertakes to pay the difference.<\/em><\/strong><\/p><p><strong><em>The remainder of the trip must be paid:<\/em><\/strong><br \/><em>\u25cf by bank transfer no later than 1 month before arrival<\/em><br \/><em>\u25cf or in cash on the day the trip begins, on presentation of a receipted invoice.<\/em><\/p><p><em>If payment is not made by the day of travel, the trip will be cancelled.<\/em><br \/><em>simply cancelled, and any sums already paid will not be refunded.<\/em><\/p><p><em><strong>CANCELLATION OF A TRIP BY THE CUSTOMER<\/strong><\/em><br \/><em>Reservations may be cancelled by notifying Eramatare Experience by e-mail at<\/em><br \/><em><strong><span style=\"text-decoration: underline;\"><span style=\"color: #3366ff; text-decoration: underline;\"><a style=\"color: #3366ff; text-decoration: underline;\" href=\"mailto:eramatareexperience@gmail.com\">eramatareexperience@gmail.com<\/a><\/span><\/span><\/strong>. The applicable cancellation fees are determined by<\/em><br \/><em>depending on the date on which the cancellation request arrived in the mailbox. Visit<\/em><br \/><em>Cancellation fees are expressed as a percentage of the amount already paid:<\/em><\/p><p><em>\u25cf Cancellation request received more than 60 days before trip departure :<\/em><br \/><em>50% cancellation fee<\/em><\/p><p><em>\u25cf Cancellation request received less than 60 days before departure:<\/em><br \/><em>100% cancellation fee<\/em><\/p><p><em>Bank charges related to the transfer will be charged to the customer.<\/em><\/p><p><em>A cancellation invoice can be sent on request, for presentation to the insurance company.<\/em><br \/><em>cancellation policy taken out by the customer, so that the customer is reimbursed for the amount paid.<\/em><br \/><em>non-refundable.<\/em><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0374f2 elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"d0374f2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>TRIP MODIFICATION BY THE CUSTOMER<br \/><\/strong><br \/>For any changes to a confirmed trip, a written request must be sent to<br \/>https:\/\/eramatare-experience.com . Eramatare Experience will inform the customer if such a<br \/>modification is possible or not. Eramatare Experience reserves the right to refuse any<br \/>modification that the company deems impossible within reason.<br \/>If the customer wishes to make changes that affect the number of people,<br \/>travel dates, or accommodation, the following handling and change fees<br \/>will apply:<br \/><br \/>\u25cf 150 \u20ac fee applies to cover additional work.<br \/>\u25cf Any potential additional costs that could increase the price of the new<br \/>travel.<br \/>\u25cf If Eramatare Experience needs to modify or cancel confirmed bookings<br \/>third-party suppliers to meet the customer's new requirements, the<br \/>customer is responsible for paying all costs already incurred and lost by the<br \/>company.<br \/><br \/>Potential costs will be communicated to the customer before any changes are made.<br \/>If the price of the new trip including all expenses is higher than the price of the original trip<br \/>the customer agrees to pay the difference.<br \/>If the price of the new trip, including all expenses, is lower than the price of the previous trip<br \/>a new invoice will be issued and the customer will pay the total balance due on this invoice.<br \/>new invoice. If the total balance has already been paid, Eramatare Experience will reimburse the<br \/>difference by bank transfer. Bank charges related to the transfer will be borne by the<br \/>client.<\/p><p>For any change of travel dates, payments already made to<br \/>Eramatare Experience, will be retained by Eramatare Experience until the new<br \/>travel dates. If this change of date results in an increase in the cost of accommodation or<br \/>other services, the customer agrees to pay the difference in price.<\/p><p><strong>CANCELLATION BY ERAMATARE EXPERIENCE<br \/><br \/><\/strong>Eramatare Experience guarantees that all tour departures for which a<br \/>booking is confirmed will take place as planned (subject to change).<br \/>itinerary), with the exception of situations of Force Majeure (see article 14), of<br \/>situations resulting from the customer's fault or negligence and from the reasons in<br \/>reasonable control.<br \/>If Eramatare Experience cancels a trip prior to the agreed departure date due to<br \/>reasons that do not result from one of the above-mentioned exceptions, the customer will have the right to cancel the contract.<br \/>choice of :<br \/><br \/>\u25cf accept a substitute product of equivalent value, when this substitute<br \/>is reasonably available; or<br \/>\u25cf accept a lower-value replacement circuit if no replacement circuit is available.<br \/>equivalent value is not reasonably available, and to recover the<br \/>price difference between the price of the originally purchased circuit and that of the<br \/>replacement; or<br \/>\u25cf accept a higher-value replacement circuit if no replacement circuit is available<br \/>equivalent value is not reasonably available, and to pay the difference of<br \/>price between the price of the original circuit and the price of the replacement circuit;<br \/>or<br \/>\u25cf accept a full refund of all sums paid for the<br \/>trip cancelled.<\/p><p>If Eramatare Experience cancels a trip prior to the agreed departure date due to<br \/>reasons that result from one of the exceptions mentioned above, the company will<br \/>reserves the right to cancel the trip in accordance with article 2 of its terms and conditions.<br \/>sale or to cancel it under conditions to be determined according to the current situation.<br \/>Eramatare Experience is not responsible for any incidental expenses or losses.<br \/>that the customer may have incurred as a result of the cancelled reservation, such as<br \/>such as, but not limited to, visas, vaccinations, non-refundable flights, parking fees, etc.<br \/>non-refundable, loss of income or loss of use. Eramatare Experience<br \/>reserves the right to issue a full refund in lieu of the above options, at its discretion.<br \/>sole discretion.<br \/><br \/>If, after departure, an important component of the circuits described cannot be supplied (under<br \/>subject to reasonable itinerary modifications), with the exception of Force Majeure situations.<br \/>majeure (see article 14), situations resulting from the customer's fault or negligence, and<br \/>reasons within its reasonable control, Eramatare Experience will take all necessary<br \/>appropriate arrangements for further visits. If it is not possible to provide a<br \/>suitable alternative, Eramatare Experience will provide the customer with a refund of the<br \/>unused portions of the trip .<\/p><p><strong>TRIP CHANGES BY ERAMATARE EXPERIENCE<br \/><br \/><\/strong>By booking a trip with Eramatare Experience, the customer acknowledges that the nature of the<br \/>safari and adventure travel requires considerable flexibility, and it authorizes<br \/>Eramatare Experience to make reasonable modifications to the tour and \/ or the<br \/>itinerary. The customer acknowledges that the itinerary, route taken, timetables, accommodation, etc. are subject to change without notice.<br \/>amenities and mode of transportation may be subject to change and adaptation<br \/>without notice due to circumstances or events such as illness or breakdown.<br \/>mechanical damage, incidents at the tour site, flight cancellations, strikes,<br \/>events resulting from political conflicts, entry or border difficulties,<br \/>extreme weather conditions and other unforeseeable circumstances beyond the<br \/>reasonable control of Eramatare Experience. Eramatare Experience is not<br \/>responsible to the customer for any such changes or amendments.<br \/>Eramatare Experience is not obliged to pay any discount or refund for<br \/>services missed or unused by the customer through no fault of his or her own, or of the<br \/>from its suppliers or representatives. This includes termination of<br \/><br \/>customer's own fault, negligence or breach of these terms and conditions.<br \/>terms and conditions.<br \/>Although Eramatare Experience will do its utmost to ensure that the trip you have booked runs smoothly, we cannot guarantee that it will.<br \/>as planned, the company cannot guarantee the agreed itinerary due to unforeseen events.<br \/>beyond its control as mentioned above, and reserves the right to cancel<br \/>modify the itinerary if necessary for the smooth running of the trip.Eramatare Experience<br \/>makes every effort to inform the customer of any changes before the start of the tour. Eramatare<br \/>Experience is not liable to pay any compensation whatsoever that may result from<br \/>such changes.<br \/><br \/>Eramatare Experience does not control the management of the hosting providers used.<br \/>for visits. Consequently, in certain circumstances, suppliers<br \/>may make errors or inform Eramatare Experience that<br \/>the accommodation booked is no longer available, for reasons beyond our control<br \/>of Eramatare Experience, and not through its fault or negligence. In this case, another<br \/>accommodation will be offered at the same level or at a lower price,<br \/>Eramatare Experience will refund the difference in price. If the customer opts for a<br \/>more expensive accommodation, he is responsible for paying the price difference.<br \/><br \/>If it is absolutely necessary to change the itinerary once the trip has already begun,<br \/>the guide will organize the best available alternative. The decision to do so rests with the<br \/>guide alone and his decision will be final. This applies mainly, but not exclusively, to<br \/>not, for climbing tours for which the guide considers that the customer can no longer<br \/>continue the climb due to illness, injury or weather conditions<br \/>or other factors beyond the control of the guide or Eramatare<br \/>Experience.<\/p><p><em><strong>TRAVEL INSURANCE AND TRAVEL DOCUMENTS<br \/><br \/><\/strong><\/em>Eramatare Experience strongly recommends that customers take out insurance.<br \/>through its partner Chapka www.chapkadirect.fr , such as insurance<br \/>cancellation, personal travel insurance with medical, evacuation and emergency cover<br \/>repatriation insurance covering all applicable travel dates, This insurance must cover<br \/>bodily injury and emergency medical expenses. Eramatare Experience<br \/>strongly recommends extending coverage to include cancellation and all other risks<br \/>expenses resulting from loss, damage, injury, delay....<br \/>You should check whether the insurance includes helicopter evacuation to a hospital, and if so, which.<br \/>if not, take out Flying Doctors insurance, which covers safaris, climbs and other activities.<br \/>Kilimanjaro and Zanzibar.<br \/>If the customer does not have travel insurance or if a problem should arise due to the<br \/>If the customer does not have appropriate travel insurance, Eramatare Experience is not in a position to accept any liability.<br \/>under no circumstances held responsible.<br \/><br \/>If the customer requires assistance, transportation, in the event of a medical emergency or<br \/>Otherwise, Eramatare Experience will do its best to help and manage the situation. In this case, please contact us,<br \/>the usual payment terms and conditions apply, and the company can provide a<br \/>document that enables the customer to claim these costs from the insurance company.<br \/>It is the customer's responsibility to be in possession of all documents required to make<br \/>such as a passport valid for 6 months upon arrival, a visa and proof of identity.<br \/>compulsory vaccination if the customer comes from a country at risk of yellow fever ( + of<br \/>12 hours in a high-risk country).<\/p><p><strong>MEDICAL CONDITIONS<br \/><\/strong><br \/>The customer is required to provide Eramatare Experience with relevant medical information.<br \/>when booking your trip, (food allergies, allergies, physical condition, etc.).<br \/>Kilimanjaro...) The customer is solely responsible for evaluating his or her own<br \/>ability and capacity to participate in a trip with Eramatare Experience. In the event of<br \/>If in doubt, consult a physician.<br \/>Eramatare Experience recommends that all customers seek medical advice.<br \/>about necessary or advisable vaccinations, medical precautions or<br \/>any other medical concerns for the entire trip. Eramatare Experience<br \/>can provide advice on these subjects, but they can in no way be considered as a guarantee of the quality of our products.<br \/>such as precise medical advice.<\/p><p>The adventurous excursions offered by Eramatare Experience. involve visiting<br \/>remote or less-developed regions of Tanzania, where medical facilities<br \/>may not meet the standards established in the customer's country of origin. The condition of<br \/>medical facilities in these regions varies, and Eramatare experience we do not<br \/>quality of these facilities or the medical treatment they provide.<br \/>in these regions. The benefits of taking out good transport insurance<br \/>and medical.<\/p><p><em><strong>SPECIAL REQUESTS<br \/><\/strong><\/em><br \/>Eramatare Experience will endeavour to accommodate any special requests, including (but not limited to) the following<br \/>limitation) requests for food and accommodation, but these requests<br \/>do not form part of these terms and conditions or the contract between you and Eramatare<br \/>Experience. Eramatare Experience is not responsible for any failure to accommodate or<br \/>meet these demands.<\/p><p><strong>RISK<br \/><\/strong><br \/>You acknowledge that the nature of Eramatare Experience's travel and services is<br \/>and may involve a significant risk to your health and\/or safety,<br \/>as well as for your personal belongings. There are inherent dangers in adventure travel<br \/>in general, especially if your trip includes physical activities, travel to remote<br \/>remote locations or with underdeveloped infrastructure, high-altitude activities,<br \/>encounters with wild animals, or other high-risk, high-risk activities.<br \/>booking with Eramatare Experience, the customer confirms that he\/she has taken these risks and<br \/>to be prepared to assume them to the fullest extent legally possible. He confirms having<br \/>considered the risks, dangers and potential challenges in relation to its capabilities and<br \/>personal needs. He\/she assumes all risks and releases Eramatare Experience from all liability.<br \/>claims and causes of action arising from loss, damage, injury or death resulting from<br \/>these risks inherent in travel, particularly adventure travel, visits to remote areas and<br \/>wild and remote regions, and by taking part in adventurous activities such as<br \/>those included in the tour itineraries.<br \/><br \/>The customer acknowledges and accepts that Eramatare Experience provides, to the extent possible<br \/>possible, safety measures, information or advice concerning the<br \/>local customs, weather conditions, specific customer concerns, etc.<br \/>safety, physical challenges or laws in effect at any location, but will not be<br \/>be held responsible if the information provided is incomplete or if the customer fails to act<br \/>not in accordance with the safety rules and information provided.<br \/>The customer must at all times comply strictly with all applicable laws, regulations and regulations.<br \/>regulations in force in Tanzania and in the regions visited during the trip. If the<br \/>customer fails to comply with the foregoing or commits an illegal or disrespectful act<br \/>during the trip or if, in the opinion of Eramatare Experience. (acting reasonably),<\/p><p>considers that the customer's behaviour is causing or is likely to cause danger<br \/>distress or material inconvenience to other persons, Eramatare Experience will<br \/>reserves the right to terminate the travel agreement immediately and without liability.<br \/>for its part. No reimbursement will be made for unused services or<br \/>costs incurred as a result of the termination of the contract, including but not limited to:<br \/>return travel, accommodation, meals and\/or incidental expenses.<br \/>The customer agrees to be liable for any costs incurred by Eramatare<br \/>Experience due to damage, destruction, theft or excessive cleaning costs caused by<br \/>or caused by the customer during his visit.<br \/><br \/>The customer agrees to immediately report any such pre-existing damage to the<br \/>accommodation, transportation or facility staff (as applicable) and\/or<br \/>to an Eramatare Experience representative as soon as possible after discovery.<br \/>The customer agrees to take all prudent safety precautions for his own safety.<br \/>safety during any visit with Eramatare Experience, including but not limited to,<br \/>proper use of safety devices such as seat belts, safety belts, etc.<br \/>harnesses and helmets, and compliance with all posted signs and warnings.<br \/>in relation to customer health and safety. Eramatare Experience and its suppliers<br \/>third parties cannot be held responsible for failure to comply with safety instructions or<br \/>recommendations of Eramatare Experience or its third-party suppliers.<br \/>Parents are solely responsible for the supervision of their children and their<br \/>safety instructions must be observed and complied with.<\/p><p><strong>COMPLAINTS<br \/><\/strong><br \/>The customer agrees to file any claims or complaints regarding the trip with<br \/>Eramatare Experience, as soon as it arises, in order to deal with this complaint in a proper and timely manner.<br \/>as soon as possible. The customer undertakes to inform the head guide or another representative<br \/>designated by Eramatare Experience as soon as possible. Eramatare Experience<br \/>assumes no responsibility for complaints that are not properly reported to<br \/>with sufficient notice to resolve them, no refund will be made.<br \/>will be carried out for problems that could have been easily solved if they had been<br \/>brought to the attention of Eramatare Experience as soon as possible. Any claim made after the<br \/>at the end of the trip must be sent by email to eramatareexperience@gmail.com within 30 days.<br \/>days following the end of the trip in question.<\/p><p><strong>THIRD-PARTY SUPPLIERS<br \/><br \/><\/strong>Eramatare Experience makes arrangements with suppliers<br \/>accommodation, activity providers, airlines, hotels, etc.<br \/>coach companies, transfer operators, organizers, etc.<br \/>tour guides and local guides, as well as a wide range of services.<br \/>and other independent parties (\"third-party suppliers\") to provide you with<br \/>travel services and other services that you purchase or that make<br \/>integral part of your circuit. Third-party suppliers can also<br \/>use the services of local operators and\/or subcontractors for the<br \/>provision of travel services as part of the trip. Although<br \/>Eramatare Experience will take all reasonable precautions to ensure that the<br \/>selection of third-party suppliers, Eramatare Experience is not in a position to<br \/>control third-party suppliers and does not monitor third-party suppliers. It<br \/>cannot be held responsible for their acts or omissions. Visit<br \/>travel services and other services provided are subject to the conditions<br \/>imposed by these suppliers and their liability is limited by their<br \/>fares, conditions of carriage, tickets and vouchers, as well as<br \/>international conventions and agreements governing the supply of their<br \/>services. These may limit or exclude the supplier's liability.<br \/>The customer acknowledges that third-party suppliers act in compliance with the<br \/>laws applicable in Tanzania, and Eramatare Experience does not guarantee that any<br \/>third-party supplier complies with the laws of its country of residence or any other<br \/>jurisdiction.<br \/><br \/>In accordance with the law, Eramatare Experience is not responsible and<br \/>will not be liable for any claim, loss or damage,<br \/>costs or expenses resulting from inconvenience or loss of use,<br \/>upset, disappointment, distress or frustration,<br \/>physical or mental, resulting from the act or omission of any other party.<br \/>than Eramatare Experience and its employees. For the sake of clarity, neither Eramatare<br \/>Experience nor any of its representatives is responsible for the acts or<br \/>omissions, whether negligent or not, of third-party suppliers or subcontractors<br \/>independent.<\/p><p><strong>13. LIABILITY<\/strong><\/p><p>Eramatare Experience is not responsible for damages, expenses,<br \/>losses or claims attributable to a customer's fault, act or omission.<br \/>the unforeseeable or unavoidable omission of a third party unrelated to the supply of<br \/>services forming an integral part of the tours or force majeure.<br \/>Eramatare Experience accepts no responsibility for loss, theft or damage to property.<br \/>damage to customers' luggage or personal belongings during their<br \/>participation in a tour. Customers must not leave their belongings<br \/>unattended in public places, on board a means of transport, or in the<br \/>transport or elsewhere, and are responsible at all times for their effects.<br \/>and their property. Eramatare Experience cannot be held responsible<br \/>liable for loss or damage to valuables or other property<br \/>objects left in or on the facilities used by Eramatare Experience<br \/>such as hotels, homestays, boats, expedition vehicles, or<br \/>other modes of transport.<br \/>In the event of loss, death, injury or illness<br \/>caused by negligent acts and\/or omissions of Eramatare<br \/>Experience or third-party service providers forming part of the contract,<br \/>Eramatare Experience limits its liability, if any, by any means<br \/>applicable international conventions.<\/p><p><strong>14. FORCE MAJEURE<br \/><\/strong><br \/>Eramatare Experience declines all responsibility towards the customer in the event of<br \/>death, personal injury, sickness, damage, delay or otherwise<br \/>loss or damage to persons or property, or direct financial costs<br \/>or indirectly, or in the event that Eramatare Experience is prevented from<br \/>to commence, execute and\/or complete any task owed to the customer if this<br \/>is caused by an act of God, war or war-like operations,<br \/>mechanical breakdowns, terrorist activities or threats of terrorism, unrest<br \/>civil, labor, crisis and pandemic situations,<br \/>interference by the authorities, political unrest, for whatever reason<br \/>or any similar event, riot, insurrection, coercion<br \/>fire, extreme weather conditions or any other unforeseen event<br \/>other causes beyond the control of Eramatare Experience or a<br \/>event that Eramatare Experience or the service provider, even though<br \/>with all due diligence, could not foresee.<\/p><p><strong>15. IMAGES AND MARKETING<br \/><\/strong><br \/>The customer accepts that while participating in a tour of Eramatare<br \/>Experience images, photos or videos can be taken by<br \/>other customers and\/or by Eramatare representatives or guides<br \/>Experience may contain or present the customer in whole or in part. Visit<br \/>customer accepts that such images, photos and videos may be taken<br \/>and grants Eramatare Experience , its subsidiaries and assignees, a royalty-free<br \/>perpetual, royalty-free, worldwide and irrevocable license for the<br \/>reproduction for any purpose whatsoever (including marketing and promotions),<br \/>on any medium whatsoever, now known or hereinafter devised, without<br \/>obligation to the customer or compensation due to the customer.<\/p><p><strong>16. MODIFICATIONS<br \/><\/strong><br \/>Eramatare Experience reserves the right to update and\/or modify the content of this website at any time.<br \/>the present conditions at any time, and will publish the modified conditions<br \/>on the https:\/\/eramatare-experience.com website. We reserve the right<br \/>also the right to update and \/ or modify the conditions for specific<br \/>reservations with special conditions. In this case, we will<br \/>We will inform you by email as soon as possible.<br \/>Any such modification is effective immediately and will be applied<br \/>for new and existing reservations. You can visit<br \/>be deemed to have accepted any modification directly after it has been<br \/>takes effect.<br \/>The latest Terms and Conditions, as amended, may be consulted at any time.<br \/>moment on the Eramatare Experience website (for bookings without<br \/>special conditions) or will be sent to customers on written request.<br \/>to eramatareexperience@gmail.com<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>CONDITIONS DE VENTE L&rsquo;acceptation des conditions g\u00e9n\u00e9rales de vente cr\u00e9e un accord l\u00e9gal et s&rsquo;applique \u00e0 toutesles commandes de prestations de voyage conclues entre le client et Eramatare ExperienceLTD , agence de voyage Tanzanienne, bas\u00e9e \u00e0 Arusha, certifi\u00e9e et enregistr\u00e9e sous lalicence N \u00b0 154835881 Eramatare Experience se r\u00e9serve le droit de les modifier \u00e0 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