TRIP MODIFICATION BY THE CUSTOMER

For any changes to a confirmed trip, a written request must be sent to
https://eramatare-experience.com . Eramatare Experience will inform the customer if such a
modification is possible or not. Eramatare Experience reserves the right to refuse any
modification that the company deems impossible within reason.
If the customer wishes to make changes that affect the number of people,
travel dates, or accommodation, the following handling and change fees
will apply:

● 150 € fee applies to cover additional work.
● Any potential additional costs that could increase the price of the new
travel.
● If Eramatare Experience needs to modify or cancel confirmed bookings
third-party suppliers to meet the customer's new requirements, the
customer is responsible for paying all costs already incurred and lost by the
company.

Potential costs will be communicated to the customer before any changes are made.
If the price of the new trip including all expenses is higher than the price of the original trip
the customer agrees to pay the difference.
If the price of the new trip, including all expenses, is lower than the price of the previous trip
a new invoice will be issued and the customer will pay the total balance due on this invoice.
new invoice. If the total balance has already been paid, Eramatare Experience will reimburse the
difference by bank transfer. Bank charges related to the transfer will be borne by the
client.

For any change of travel dates, payments already made to
Eramatare Experience, will be retained by Eramatare Experience until the new
travel dates. If this change of date results in an increase in the cost of accommodation or
other services, the customer agrees to pay the difference in price.

CANCELLATION BY ERAMATARE EXPERIENCE

Eramatare Experience guarantees that all tour departures for which a
booking is confirmed will take place as planned (subject to change).
itinerary), with the exception of situations of Force Majeure (see article 14), of
situations resulting from the customer's fault or negligence and from the reasons in
reasonable control.
If Eramatare Experience cancels a trip prior to the agreed departure date due to
reasons that do not result from one of the above-mentioned exceptions, the customer will have the right to cancel the contract.
choice of :

● accept a substitute product of equivalent value, when this substitute
is reasonably available; or
● accept a lower-value replacement circuit if no replacement circuit is available.
equivalent value is not reasonably available, and to recover the
price difference between the price of the originally purchased circuit and that of the
replacement; or
● accept a higher-value replacement circuit if no replacement circuit is available
equivalent value is not reasonably available, and to pay the difference of
price between the price of the original circuit and the price of the replacement circuit;
or
● accept a full refund of all sums paid for the
trip cancelled.

If Eramatare Experience cancels a trip prior to the agreed departure date due to
reasons that result from one of the exceptions mentioned above, the company will
reserves the right to cancel the trip in accordance with article 2 of its terms and conditions.
sale or to cancel it under conditions to be determined according to the current situation.
Eramatare Experience is not responsible for any incidental expenses or losses.
that the customer may have incurred as a result of the cancelled reservation, such as
such as, but not limited to, visas, vaccinations, non-refundable flights, parking fees, etc.
non-refundable, loss of income or loss of use. Eramatare Experience
reserves the right to issue a full refund in lieu of the above options, at its discretion.
sole discretion.

If, after departure, an important component of the circuits described cannot be supplied (under
subject to reasonable itinerary modifications), with the exception of Force Majeure situations.
majeure (see article 14), situations resulting from the customer's fault or negligence, and
reasons within its reasonable control, Eramatare Experience will take all necessary
appropriate arrangements for further visits. If it is not possible to provide a
suitable alternative, Eramatare Experience will provide the customer with a refund of the
unused portions of the trip .

TRIP CHANGES BY ERAMATARE EXPERIENCE

By booking a trip with Eramatare Experience, the customer acknowledges that the nature of the
safari and adventure travel requires considerable flexibility, and it authorizes
Eramatare Experience to make reasonable modifications to the tour and / or the
itinerary. The customer acknowledges that the itinerary, route taken, timetables, accommodation, etc. are subject to change without notice.
amenities and mode of transportation may be subject to change and adaptation
without notice due to circumstances or events such as illness or breakdown.
mechanical damage, incidents at the tour site, flight cancellations, strikes,
events resulting from political conflicts, entry or border difficulties,
extreme weather conditions and other unforeseeable circumstances beyond the
reasonable control of Eramatare Experience. Eramatare Experience is not
responsible to the customer for any such changes or amendments.
Eramatare Experience is not obliged to pay any discount or refund for
services missed or unused by the customer through no fault of his or her own, or of the
from its suppliers or representatives. This includes termination of

customer's own fault, negligence or breach of these terms and conditions.
terms and conditions.
Although Eramatare Experience will do its utmost to ensure that the trip you have booked runs smoothly, we cannot guarantee that it will.
as planned, the company cannot guarantee the agreed itinerary due to unforeseen events.
beyond its control as mentioned above, and reserves the right to cancel
modify the itinerary if necessary for the smooth running of the trip.Eramatare Experience
makes every effort to inform the customer of any changes before the start of the tour. Eramatare
Experience is not liable to pay any compensation whatsoever that may result from
such changes.

Eramatare Experience does not control the management of the hosting providers used.
for visits. Consequently, in certain circumstances, suppliers
may make errors or inform Eramatare Experience that
the accommodation booked is no longer available, for reasons beyond our control
of Eramatare Experience, and not through its fault or negligence. In this case, another
accommodation will be offered at the same level or at a lower price,
Eramatare Experience will refund the difference in price. If the customer opts for a
more expensive accommodation, he is responsible for paying the price difference.

If it is absolutely necessary to change the itinerary once the trip has already begun,
the guide will organize the best available alternative. The decision to do so rests with the
guide alone and his decision will be final. This applies mainly, but not exclusively, to
not, for climbing tours for which the guide considers that the customer can no longer
continue the climb due to illness, injury or weather conditions
or other factors beyond the control of the guide or Eramatare
Experience.

TRAVEL INSURANCE AND TRAVEL DOCUMENTS

Eramatare Experience strongly recommends that customers take out insurance.
through its partner Chapka www.chapkadirect.fr , such as insurance
cancellation, personal travel insurance with medical, evacuation and emergency cover
repatriation insurance covering all applicable travel dates, This insurance must cover
bodily injury and emergency medical expenses. Eramatare Experience
strongly recommends extending coverage to include cancellation and all other risks
expenses resulting from loss, damage, injury, delay....
You should check whether the insurance includes helicopter evacuation to a hospital, and if so, which.
if not, take out Flying Doctors insurance, which covers safaris, climbs and other activities.
Kilimanjaro and Zanzibar.
If the customer does not have travel insurance or if a problem should arise due to the
If the customer does not have appropriate travel insurance, Eramatare Experience is not in a position to accept any liability.
under no circumstances held responsible.

If the customer requires assistance, transportation, in the event of a medical emergency or
Otherwise, Eramatare Experience will do its best to help and manage the situation. In this case, please contact us,
the usual payment terms and conditions apply, and the company can provide a
document that enables the customer to claim these costs from the insurance company.
It is the customer's responsibility to be in possession of all documents required to make
such as a passport valid for 6 months upon arrival, a visa and proof of identity.
compulsory vaccination if the customer comes from a country at risk of yellow fever ( + of
12 hours in a high-risk country).

MEDICAL CONDITIONS

The customer is required to provide Eramatare Experience with relevant medical information.
when booking your trip, (food allergies, allergies, physical condition, etc.).
Kilimanjaro...) The customer is solely responsible for evaluating his or her own
ability and capacity to participate in a trip with Eramatare Experience. In the event of
If in doubt, consult a physician.
Eramatare Experience recommends that all customers seek medical advice.
about necessary or advisable vaccinations, medical precautions or
any other medical concerns for the entire trip. Eramatare Experience
can provide advice on these subjects, but they can in no way be considered as a guarantee of the quality of our products.
such as precise medical advice.

The adventurous excursions offered by Eramatare Experience. involve visiting
remote or less-developed regions of Tanzania, where medical facilities
may not meet the standards established in the customer's country of origin. The condition of
medical facilities in these regions varies, and Eramatare experience we do not
quality of these facilities or the medical treatment they provide.
in these regions. The benefits of taking out good transport insurance
and medical.

SPECIAL REQUESTS

Eramatare Experience will endeavour to accommodate any special requests, including (but not limited to) the following
limitation) requests for food and accommodation, but these requests
do not form part of these terms and conditions or the contract between you and Eramatare
Experience. Eramatare Experience is not responsible for any failure to accommodate or
meet these demands.

RISK

You acknowledge that the nature of Eramatare Experience's travel and services is
and may involve a significant risk to your health and/or safety,
as well as for your personal belongings. There are inherent dangers in adventure travel
in general, especially if your trip includes physical activities, travel to remote
remote locations or with underdeveloped infrastructure, high-altitude activities,
encounters with wild animals, or other high-risk, high-risk activities.
booking with Eramatare Experience, the customer confirms that he/she has taken these risks and
to be prepared to assume them to the fullest extent legally possible. He confirms having
considered the risks, dangers and potential challenges in relation to its capabilities and
personal needs. He/she assumes all risks and releases Eramatare Experience from all liability.
claims and causes of action arising from loss, damage, injury or death resulting from
these risks inherent in travel, particularly adventure travel, visits to remote areas and
wild and remote regions, and by taking part in adventurous activities such as
those included in the tour itineraries.

The customer acknowledges and accepts that Eramatare Experience provides, to the extent possible
possible, safety measures, information or advice concerning the
local customs, weather conditions, specific customer concerns, etc.
safety, physical challenges or laws in effect at any location, but will not be
be held responsible if the information provided is incomplete or if the customer fails to act
not in accordance with the safety rules and information provided.
The customer must at all times comply strictly with all applicable laws, regulations and regulations.
regulations in force in Tanzania and in the regions visited during the trip. If the
customer fails to comply with the foregoing or commits an illegal or disrespectful act
during the trip or if, in the opinion of Eramatare Experience. (acting reasonably),

considers that the customer's behaviour is causing or is likely to cause danger
distress or material inconvenience to other persons, Eramatare Experience will
reserves the right to terminate the travel agreement immediately and without liability.
for its part. No reimbursement will be made for unused services or
costs incurred as a result of the termination of the contract, including but not limited to:
return travel, accommodation, meals and/or incidental expenses.
The customer agrees to be liable for any costs incurred by Eramatare
Experience due to damage, destruction, theft or excessive cleaning costs caused by
or caused by the customer during his visit.

The customer agrees to immediately report any such pre-existing damage to the
accommodation, transportation or facility staff (as applicable) and/or
to an Eramatare Experience representative as soon as possible after discovery.
The customer agrees to take all prudent safety precautions for his own safety.
safety during any visit with Eramatare Experience, including but not limited to,
proper use of safety devices such as seat belts, safety belts, etc.
harnesses and helmets, and compliance with all posted signs and warnings.
in relation to customer health and safety. Eramatare Experience and its suppliers
third parties cannot be held responsible for failure to comply with safety instructions or
recommendations of Eramatare Experience or its third-party suppliers.
Parents are solely responsible for the supervision of their children and their
safety instructions must be observed and complied with.

COMPLAINTS

The customer agrees to file any claims or complaints regarding the trip with
Eramatare Experience, as soon as it arises, in order to deal with this complaint in a proper and timely manner.
as soon as possible. The customer undertakes to inform the head guide or another representative
designated by Eramatare Experience as soon as possible. Eramatare Experience
assumes no responsibility for complaints that are not properly reported to
with sufficient notice to resolve them, no refund will be made.
will be carried out for problems that could have been easily solved if they had been
brought to the attention of Eramatare Experience as soon as possible. Any claim made after the
at the end of the trip must be sent by email to eramatareexperience@gmail.com within 30 days.
days following the end of the trip in question.

THIRD-PARTY SUPPLIERS

Eramatare Experience makes arrangements with suppliers
accommodation, activity providers, airlines, hotels, etc.
coach companies, transfer operators, organizers, etc.
tour guides and local guides, as well as a wide range of services.
and other independent parties ("third-party suppliers") to provide you with
travel services and other services that you purchase or that make
integral part of your circuit. Third-party suppliers can also
use the services of local operators and/or subcontractors for the
provision of travel services as part of the trip. Although
Eramatare Experience will take all reasonable precautions to ensure that the
selection of third-party suppliers, Eramatare Experience is not in a position to
control third-party suppliers and does not monitor third-party suppliers. It
cannot be held responsible for their acts or omissions. Visit
travel services and other services provided are subject to the conditions
imposed by these suppliers and their liability is limited by their
fares, conditions of carriage, tickets and vouchers, as well as
international conventions and agreements governing the supply of their
services. These may limit or exclude the supplier's liability.
The customer acknowledges that third-party suppliers act in compliance with the
laws applicable in Tanzania, and Eramatare Experience does not guarantee that any
third-party supplier complies with the laws of its country of residence or any other
jurisdiction.

In accordance with the law, Eramatare Experience is not responsible and
will not be liable for any claim, loss or damage,
costs or expenses resulting from inconvenience or loss of use,
upset, disappointment, distress or frustration,
physical or mental, resulting from the act or omission of any other party.
than Eramatare Experience and its employees. For the sake of clarity, neither Eramatare
Experience nor any of its representatives is responsible for the acts or
omissions, whether negligent or not, of third-party suppliers or subcontractors
independent.

13. LIABILITY

Eramatare Experience is not responsible for damages, expenses,
losses or claims attributable to a customer's fault, act or omission.
the unforeseeable or unavoidable omission of a third party unrelated to the supply of
services forming an integral part of the tours or force majeure.
Eramatare Experience accepts no responsibility for loss, theft or damage to property.
damage to customers' luggage or personal belongings during their
participation in a tour. Customers must not leave their belongings
unattended in public places, on board a means of transport, or in the
transport or elsewhere, and are responsible at all times for their effects.
and their property. Eramatare Experience cannot be held responsible
liable for loss or damage to valuables or other property
objects left in or on the facilities used by Eramatare Experience
such as hotels, homestays, boats, expedition vehicles, or
other modes of transport.
In the event of loss, death, injury or illness
caused by negligent acts and/or omissions of Eramatare
Experience or third-party service providers forming part of the contract,
Eramatare Experience limits its liability, if any, by any means
applicable international conventions.

14. FORCE MAJEURE

Eramatare Experience declines all responsibility towards the customer in the event of
death, personal injury, sickness, damage, delay or otherwise
loss or damage to persons or property, or direct financial costs
or indirectly, or in the event that Eramatare Experience is prevented from
to commence, execute and/or complete any task owed to the customer if this
is caused by an act of God, war or war-like operations,
mechanical breakdowns, terrorist activities or threats of terrorism, unrest
civil, labor, crisis and pandemic situations,
interference by the authorities, political unrest, for whatever reason
or any similar event, riot, insurrection, coercion
fire, extreme weather conditions or any other unforeseen event
other causes beyond the control of Eramatare Experience or a
event that Eramatare Experience or the service provider, even though
with all due diligence, could not foresee.

15. IMAGES AND MARKETING

The customer accepts that while participating in a tour of Eramatare
Experience images, photos or videos can be taken by
other customers and/or by Eramatare representatives or guides
Experience may contain or present the customer in whole or in part. Visit
customer accepts that such images, photos and videos may be taken
and grants Eramatare Experience , its subsidiaries and assignees, a royalty-free
perpetual, royalty-free, worldwide and irrevocable license for the
reproduction for any purpose whatsoever (including marketing and promotions),
on any medium whatsoever, now known or hereinafter devised, without
obligation to the customer or compensation due to the customer.

16. MODIFICATIONS

Eramatare Experience reserves the right to update and/or modify the content of this website at any time.
the present conditions at any time, and will publish the modified conditions
on the https://eramatare-experience.com website. We reserve the right
also the right to update and / or modify the conditions for specific
reservations with special conditions. In this case, we will
We will inform you by email as soon as possible.
Any such modification is effective immediately and will be applied
for new and existing reservations. You can visit
be deemed to have accepted any modification directly after it has been
takes effect.
The latest Terms and Conditions, as amended, may be consulted at any time.
moment on the Eramatare Experience website (for bookings without
special conditions) or will be sent to customers on written request.
to eramatareexperience@gmail.com